Frequently Asked Questions
Questions about the product
Why a stick product?
It all started with a simple desire: to create a product that simplifies your routine without compromising on quality. A skincare product designed to focus on the essentials, effective, clean, practical, and kind to your skin and the planet. No more shelves full of products. One stick is all you need. It moisturizes, protects, repairs, and brightens. Serum, cream, mask, shield... all in one. Compact and portable, it goes with you everywhere, from morning to night, from the city to the sea. Because we believe we can consume differently, consuming less but better.
Where are your products manufactured?
Our products are manufactured in Grasse, in the south of France, the cradle of French perfumery and cosmetics.
Can I apply the product several times a day?
Yes, our stick can be applied at any time of day: morning, evening, or as a touch-up whenever you want.
Can the product cause pimples?
Our stick is non-comedogenic: it has been formulated to avoid clogging pores or causing blemishes. However, as with any cosmetic product, we recommend checking the list of ingredients if you have any known allergies.
Is the product made with natural ingredients?
Yes, our stick is formulated with 99.5% natural ingredients.
Who can use your products?
Our stick is suitable for everyone aged 3 and above.
Can I expose myself to the sun after applying the stick?
Our stick does not contain UVA or UVB protection. It is ideal for everyday use in the city, but is not a substitute for traditional sunscreen in cases of prolonged exposure. For optimal sun protection, we always recommend applying an SPF product.
Can I use other products before or after?
Yes, you can apply a serum before or makeup after. That said, our stick is comprehensive enough to be used on its own and also makes an excellent makeup base.
How long does a stick last?
Used morning and evening as normal, the stick lasts for around two months. If you apply a thicker layer (as a mask) or use it more frequently, it may last for slightly less time.
Do you test your products on animals?
No, none of our products are tested on animals, in accordance with European regulations.
Are your products VEGAN?
Yes, our formulas are 100% vegan: they contain no ingredients of animal origin.
Why is it recommended to avoid use during pregnancy or breastfeeding?
None of the ingredients in this product are harmful, and its gentle formula is suitable for pregnant or breastfeeding women. However, the regulatory tests required to remove this precaution have not yet been carried out. Once they have been completed, this warning will be removed. In the meantime, we recommend that you seek advice from your doctor.
How should I store it?
At room temperature, away from direct sunlight and excessive heat.
How do I clean my stick if it has fallen or become dirty with makeup, for example?
It can be cleaned with a clean, dry tissue or cloth. Avoid water and alcohol.
Why might my product have minor irregularities?
Our products are innovative and based on a unique, solid formulation that has never been achieved before. This process is complex and can sometimes result in slight irregularities in appearance. These do not affect the quality, effectiveness, or safety of the product in any way; they simply reflect its authentic and innovative nature.
Questions about our packaging
Where is your packaging manufactured?
Our packaging is designed and manufactured in France.
Is the packaging recyclable?
Yes, our packaging and shipping boxes are 100% recyclable and recycled, and made in France!
QUESTIONS about ORDERS/DELIVERIES
What payment methods do you accept?
All major credit cards, PayPal, and secure payment solutions.
Which countries do you deliver to?
Currently in mainland France, Corsica, overseas departments and territories, and Monaco.
What are the delivery times?
2 to 8 business days depending on the destination.
How can I track my order?
A follow-up email is sent as soon as the order is shipped.
What should I do if my package is damaged or lost?
Contact us via our customer service department, and we will find a solution quickly.
QUESTIONS about RETURNS/REFUNDS
Can I return my product?
Yes, within 14 days if the product is intact and unopened.
How many days do I have to request a refund?
Up to 14 days after receipt, in accordance with European regulations.
How do I make a return?
Write to us using the contact form and we will guide you step by step.
Are returns free?
Returns are not free. Return shipping costs will be deducted from your refund amount.
COMMUNITY & INSPIRATION QUESTIONS
Where can I follow your news?
On Instagram @DRTE.RIVIERA and via our newsletter.
How to join the DRTE universe?
By subscribing to the newsletter and following us on social media @DRTE.RIVIERA
Can I collaborate or become an ambassador?
Yes, please write to us via the "Contact" section to propose your project.